Member Guide
WAYWARD HEARTS MATCHMAKING
Members Guide
Member Responsibilities & Process Expectations
Welcome to Wayward Hearts. I'm glad you're here. Before we begin, I want to be clear about how this process works, what I deliver, and what I need from you.
Matchmaking is collaborative. It works when we work together with mutual trust, clear communication, and realistic expectations. This document outlines what you can expect from me and what I expect from you.
WHAT WAYWARD HEARTS PROVIDES
The Matching Process:
A specially designed questionnaire to identify your beliefs, values, and interests
One 40-minute video chat where I get to know who you really are based on your values, beliefs, interests and life experience
Thoughtful, values-based matching using a sociology lens (not algorithms or demographics)
At least two introductions to compatible matches within your eighteen-month membership, subject to pool availability and your active participation in the process
Post-date follow-up to understand what worked or didn't for you in the match
Reasonable ongoing communication about the matching process
What I Promise:
I operate with integrity
I match based on authentic compatibility, not surface qualities
I search my Date-a-Base actively during your membership period
I make introductions when I genuinely believe there's compatibility and potential
I provide professional, respectful service
What I Do NOT Promise:
More than two introductions within your membership period, though I will always work toward more where possible
Guaranteed relationships or outcomes
Matches on a particular timeline
Perfect matches (only compatible ones based on available members)
Results you didn't work for
This is a process, not a guarantee. I provide thoughtful matching. You provide engagement and follow-through. Together, we create opportunities for genuine connection.
WHAT WAYWARD HEARTS REQUIRES FROM MEMBERS
For this process to work, I need you to:
Trust the Process
Either you trust collaborative, values-based matchmaking or you don't. I can't create that trust for you. If you're not ready to trust this approach, this service isn't right for you at this time.
Communicate Promptly and Completely
When I ask for information, I need timely responses that actually contain the information I requested. Vague answers, delayed responses, or avoiding questions prevents me from making good matches for you. I can't match you effectively if you won't engage fully with the process.
Be Honest and Transparent
Share important information about yourself upfront: relationship history, health considerations, recovery journeys, anything that affects compatibility. Withholding information creates problems for everyone. I'm not here to judge. I'm here to find people who will appreciate your whole story.
Respond to Match Opportunities
When I am ready to make an introduction, respond within the timeframe I specify with your availability. If you're not available or interested, let me know immediately. Potential matches deserve respect and timely communication.
Once I have requested your availability for an introduction, that is your final opportunity to pause or withdraw without consequence. If you have begun seeing someone, have second thoughts, or feel you are not ready, this is the moment to tell me. I can pause your membership for up to six months without penalty. Once match documents have been sent and you have confirmed the introduction, you are committed. Withdrawing at that point will result in immediate termination of your membership. Only genuine personal emergencies are handled differently, and those are assessed at my discretion.
Keep Your Profile Current
Your profile is managed through the Wayward Hearts system. You do not have direct access to it at all times. This is intentional. Active profiles being changed while matching is underway creates problems for the process. If your circumstances, preferences, or availability change and you need to update your profile, contact me and I will send you a link to make those changes. It is your responsibility to let me know when something significant in your life shifts that affects your matching.
Take Responsibility for Your Choices
You own your dating decisions and their outcomes. I introduce you to compatible people. What happens from there is up to you. If chemistry doesn't develop, if someone isn't interested in a second date, if timing doesn't work; those are part of dating, not failures of the matching process.
Respect Boundaries
I work Monday to Friday, 9am to 4pm AST. I respond to emails during business hours. I may work evenings for client video chats, but I'm not available 24/7. Expecting instant responses or endless availability isn't realistic or sustainable.
Respectful communication extends beyond our direct interactions. Members are expected to represent their experience with Wayward Hearts honestly and in good faith. Making false or defamatory statements about Wayward Hearts Matchmaking or its founder, including accusations of fraud or misrepresentation constitutes a serious breach of this agreement and will result in immediate termination of membership without refund. Wayward Hearts reserves the right to refer such matters to legal counsel.
WHEN MATCHMAKING ISN'T WORKING
Sometimes the process doesn't work. This happens when:
You're not actually ready to date, even if you think you are
You won't engage with the process or provide requested information
You're looking for something matchmaking can't provide (guarantees, therapy, validation)
Your expectations don't align with what's realistic
There genuinely aren't compatible matches available right now. The great thing is I keep your profile active until I have someone to match you with for a first introduction, regardless of how long it takes.
If matchmaking isn't working, I'll tell you honestly. I'd rather be direct than waste your time and money.
You can also decide this isn't right for you at any point. That's fine. Not every approach works for everyone.
Membership fees are non-refundable from the moment payment is received. Payment confirms your commitment to the process and covers professional services rendered including assessment, consultation, match curation, and ongoing communication regardless of outcome, timeline, or how far the matching process progressed.
THE BOTTOM LINE
I deliver exactly what I promise: a thoughtful, values-based matching process operated with integrity and professionalism.
I am a matchmaker. I cannot determine whether you are emotionally ready to date. Only you can make that assessment honestly. If you discover through this process that you are not ready, I respect that. Please tell me immediately so we can pause your membership before an introduction is confirmed. What I cannot accommodate is discovering that after match documents have been sent.
Whether you trust this process is your responsibility, not mine.
Whether you engage fully is your choice, not my obligation to chase.
Whether it works depends on both of us doing our part.
I'm here to match you with compatible people and support the process. I'm not here to manage your expectations indefinitely, provide unlimited free consulting, or take responsibility for outcomes you control.
If you're ready to trust collaborative matchmaking, engage honestly, and take responsibility for your part, welcome! Let's find your person.
If you're not ready for that, and that's okay, this service isn't right for you at this time. You are welcome to come back when you are fully ready.
Your Responsibility for These Documents
The Wayward Hearts Member Guide, Terms and Conditions, and Code of Conduct are provided to you before your membership begins and are available at any time on the Wayward Hearts website at waywardhearts.ca. It is your responsibility to retain copies of these documents and to refer to them when you have questions about the process, your membership, or your obligations. Proceeding with membership confirms that you have received, read, and understood all three documents.
Questions?
If anything in this document is unclear, ask now before we proceed. I want you to know exactly what you're signing up for.
Once you've read and understood this document, we'll move forward with your video chat and begin the matching process.
Cheryl J. Dalziel
Founder, Wayward Hearts Matchmaking
matchmaker@waywardhearts.ca