Frequently Asked Questions
WAYWARD HEARTS MATCHMAKING
Frequently Asked Questions
Updated September 202y.
Is this an app or a personal matchmaking service?
This is not an app. We don't use swipe-based algorithms. Wayward Hearts is a personal matchmaking service focused on creating genuine, intentional connections between people.
Who is this service for?
Individuals of all genders and sexual orientations who are looking for meaningful romantic relationships and are ready to engage in a thoughtful matchmaking process. Love is not exclusive to certain people, and neither is this service.
How does the matchmaking process work?
For paid members:
When you submit your profile, I review it within three business days. If I believe we are a good fit to work together, I will send you the Wayward Hearts pre-membership package which includes the Terms and Conditions, Code of Conduct, and Member Guide. Once you have confirmed that you have read and understood those documents, I will send you payment details.
After payment is received, I will schedule your 40-minute video chat. This conversation is essential. It is where I get to know who you really are, what matters to you, and what you are genuinely looking for in a partner.
Once we have met, I begin actively searching for compatible matches. Introductions are based on values, lifestyle, interests, and genuine compatibility -- not what looks good on paper.
Link to Member submission form
For free Date-a-Base members:
You submit your profile and you become a free member of the Date-a-Base. I will reach out if anything is missing or unclear. Your profile is then considered when compatible paid members are looking for a match.
Free Date-a-Base membership is not active matchmaking. I am not working your file the way I do for paid members. You are in the pool, and if the right paid member comes along, I will be in touch.
Link to Free Date-a-Base form
What if I don't complete my entire profile?
Incomplete profiles don't get matched, whether you're a free or paying member. If you refuse to answer all the questions I ask, your profile remains incomplete and ineligible for matching.
The questions I ask aren't just about collecting data. They help me understand who you really are, what matters to you, and what kind of person would actually be a good fit. Without that information, I can't confidently make an introduction that would work for you.
If I reach out asking you to update or provide answers, those details are necessary for me to make an appropriate match. I also request one recent photo of yourself so I can easily identify your profile when I'm working on matches. This photo is never shared with anyone else, but it makes finding and reviewing your profile much easier.
Your information is completely confidential and only used to assess compatibility. The more I know about you, the better I can match you. Incomplete profiles sit in my database but rarely, if ever, get contacted for introductions.
If you want to be matched, complete your profile. It's that simple.
Do I have to do a video chat before matchmaking starts?
Yes. Every paid member must complete an initial 40-minute video chat with me after payment is received. This applies to everyone, no exceptions.
Free Date-a-Base members who are identified as a potential match for a paying member will also need to complete a conversation with me before any introduction is confirmed.
This isn't just a formality. It is how I do good matchmaking. I need to understand who you are beyond your profile so I can make thoughtful, compatible introductions.
What if we're not a good fit during the initial meeting?
Sometimes during our conversation, I might determine that Wayward Hearts isn't the right fit. This could be because you're not ready to engage collaboratively in the matchmaking process, your expectations don't align with what I offer, or evidence suggests you won't be respectful toward the process or potential matches.
If this happens, I'll be honest with you and your membership will be cancelled. Fees are non-refundable in these cases, as outlined in our Terms and Conditions.
This protects everyone in the Wayward Hearts community and ensures I'm only working with people who are genuinely ready for real connection.
What happens if I change my mind after joining?
Membership fees are non-refundable. Once payment is made, your membership is active and your fee is committed to the process regardless of outcome.
If you find yourself not ready to proceed after joining, please reach out immediately. A membership pause of up to six months is available before an introduction is confirmed. Life happens and I understand that.
However, once match documents have been sent and an introduction is confirmed, there is no turning back except in the case of a genuine personal emergency, which is handled at my discretion. Withdrawing from a confirmed introduction will result in the immediate termination of your membership with no refund and no exceptions.
Please be honest with yourself before you commit. What I ask in return is that you show up ready.
What's the difference between paying members and free Date-a-Base members?
Paying Members:
Priority consideration for all matches
Proactive matchmaking -- I actively work to find compatible matches for you
Personal introductions when compatible matches exist
Direct access to me for support and guidance
Required initial video chat
Link to Member submission form
Free Date-a-Base Members:
Listed in the database
Considered for matches with paying members if compatible
Must complete a conversation with me before any introductions
Not prioritized -- you might wait months or it might never happen
Link to Free Date-a-Base form
If you're serious about meeting someone, paid membership is the way to go.
How many introductions will I get?
For paid members joining from September 2026 forward:
Your eighteen-month membership includes a guarantee of at least two curated introductions, subject to pool availability and your active participation in the process.
You may receive more than two introductions if compatible people are available and you are engaged, open, and respectful throughout the process. What I do not promise is a specific number beyond that commitment or a guaranteed timeline for when introductions will happen.
For members who joined prior to September 2026:
Your membership continues under the terms you originally agreed to. I am actively working your file and will make introductions when the right person is available.
What I promise to all members:
You are my first priority when compatible matches exist
I am actively searching and thinking about your match throughout your membership
Every introduction is based on genuine compatibility, not convenience
I facilitate all first meetings thoughtfully and professionally
If you need guaranteed weekly introductions, Wayward Hearts is not the right fit. If you want quality over quantity and are willing to trust the process, let's talk.
What does "collaborative partnership" mean?
Matchmaking works best when you and I work together. This means engaging openly and respectfully with me, trusting the process even when it challenges you, participating in good faith when I make introductions, communicating constructively about what's working or not, and treating potential matches with kindness and respect.
This isn't about being perfect. It's about being genuine, respectful, and willing to engage in the process.
Can I be removed from the Date-a-Base?
Yes. Members can be removed from Wayward Hearts (both paying and free) if they exhibit disrespectful, argumentative, or uncooperative behavior, refuse to participate in the matchmaking process, show evidence they won't engage respectfully with potential matches, or violate the Code of Conduct.
I created this matchmaking process to make genuine connections easier. Non-participation or disrespectful behavior defeats that purpose, so members who can't or won't engage constructively will be removed without refund.
This protects the community and ensures Wayward Hearts remains a safe, genuine space.
What happens after I'm matched with someone?
I facilitate and coordinate your first meeting, including time, location, and all the logistics. You meet in person without having exchanged contact information beforehand (for your privacy and safety).
After the first date, you let me know how it went. If there's mutual interest, you can exchange contact information and continue on your own. If not, no contact information is ever shared.
I follow up with both people to understand what worked or didn't, which helps me make better matches going forward.
How private is your process?
Absolutely private. Your personal information is never shared with potential matches until after your first meeting, and only if there's mutual interest.
I don't share photos, contact information, or personal details before introductions. This protects your privacy and allows you to meet without preconceived judgments based on pictures.
If a match doesn't work out, the other person never gets your contact information. Your privacy is protected throughout.
How is this different from dating apps?
Dating apps show you who looks good on paper based on algorithms and profile data. Wayward Hearts introduces you to people based on genuine compatibility, including values, lifestyle, and what you're actually looking for in a partner.
Key differences:
Human matchmaking, not algorithms
Thoughtful introductions, not endless swiping
Privacy protection (no photos shared beforehand)
Facilitated first meetings with context
Quality over quantity approach
Real accountability and safety
Plus, you're not alone in the process. You have me actively working to find compatible matches and supporting you through the journey.
What are your business hours and response times?
I operate Wayward Hearts as a one-person business, which means I am doing everything: matchmaking, marketing, administration, and business operations.
Business hours are Monday to Friday, 9am to 4pm AST. I respond to emails within 24 to 48 hours during business hours. Video consultations may be scheduled outside these hours by prior arrangement.
I am not available evenings or weekends except by prior arrangement. I ask that you respect those boundaries the same way I will respect yours.
Running a small business solo means juggling a lot. I appreciate your patience and understanding.
What if I have more questions?
Contact me directly at matchmaker@waywardhearts.ca or call/text 902-916-2031 during business hours. I'm happy to answer questions before you join to make sure Wayward Hearts is the right fit for you.
About the New Membership Structure
Why are you making these changes now?
After more than a year of operating Wayward Hearts, I have a much clearer picture of what a sustainable, professional boutique matchmaking service located on PEI looks like. The changes reflect that learning. They are designed to make the process work better for everyone, including you.
Does this mean my membership is changing?
As an existing paid member, your price does not change. You continue under your original membership terms at no additional cost until March 31, 2027. What changes is that everyone, both new and existing members, will have an updated Terms and Conditions and Code of Conduct. Those apply equally to all members regardless of when they joined.
Why is there now an end date on my membership?
The March 31, 2027 date gives us both clarity. It was difficult to manage the 3-month timeline which also created a sense of urgency for introductions to happen. Having a defined timeline during which I am actively working your file gives you certainty about how long you are eligible for matchmaking services. If you would like to continue beyond that date, you are welcome to join under the new membership structure at that time.
Why won't you give me a refund?
Membership fees are non-refundable. This is industry standard for boutique matchmaking services worldwide and has always been clearly outlined in the Terms and Conditions you agreed to when you joined. Work on your file begins the moment your application is reviewed and continues throughout the process, well before any introduction takes place. That work has value regardless of outcome or timeline.
I haven't had an introduction yet. Does this change anything for me?
No. I am actively working your file and that continues. The March 31, 2027 date gives us a defined window to work within. I will keep working to identify the right person to introduce you to and I will be in touch as soon as I identify the match.
What if I don't agree with the new Terms and Conditions?
The updated Terms and Conditions apply to all active members going forward. If you do not wish to continue under those terms, I understand. Please let me know and I will close your file. Membership fees remain non-refundable as outlined in your original agreement.
Can I pause my membership?
Yes. If you are already on pause because you are dating someone, begin seeing someone new or need to step back for personal reasons, contact me immediately and I am happy to pause your membership for up to six months without penalty. The key is letting me know before any introduction is confirmed.
What happens if you can't find anyone to match me with by March 31, 2027?
I will continue working your file actively until that date. Boutique matchmaking on a small island with a growing but finite pool means timing and availability matter. If we reach March 31, 2027 without an introduction and you would like to continue, we can discuss your options at that time.
Why do I have to confirm I've read the documents? I already agreed to Terms and Conditions when I joined.
The documents have been updated to reflect the new membership structure. The confirmation ensures we are both working from the same current understanding. It takes two minutes and protects both of us.
Why did you have to update the Terms and Conditions and Code of Conduct?
After a year of making introductions, it became necessary to ensure that members who committed to an introduction by scheduling a date and receiving match documents are in fact committed to showing up with an open mind. The updates reflect real experience and are designed to protect everyone in the process, including you.
Why has the price gone up for new members?
The new membership fee reflects the actual value of the work involved in boutique matchmaking which includes assessment, consultation, active match searching, curated introductions, and ongoing communication. It also reflects the real costs of operating a professional service, including the marketing and advertising required to attract quality members to the pool. A larger, better-quality pool benefits everyone in it. Pricing at a professional rate also ensures that the people joining are genuinely committed to the process. The price increase also brings Wayward Hearts service fees in line with other matchmakers who I collaborate with to make matches across provincial boundaries.
